Refund policy

Refund & Cancellation Policy:

At OSR, we may occasionally need to cancel outdoor bookings if wind speeds exceed 24 mph. If you are able to move your event to an indoor location, we can usually continue without cancelling.

If we do need to cancel your booking, we will contact you beforehand, and you will receive your payment excluding the deposit within 10 business days.

If you need to cancel your booking, please let us know at least 7 days in advance. Cancellations made after this period may result in partial loss of your payment. To avoid this you can also reschedule your hire date.

Please note: if you choose to hire an inflatable in wet or rainy conditions and we set up the equipment, but you decide to cancel afterward no refunds will be issued.

All refundable payments will be processed and returned within 5–10 working days after your hire date.

You can always contact us for any return question at osr@oriahssoftplayrental.info. 

Damage & Liability Policy:

Please inspect your order upon reception and inform us immediately if the item is damaged or wrong item received, so we can evaluate the issue and make it right.

If any hired equipment is damaged or dirtied intentionally, through negligence, or by not following our terms and conditions, you may incur additional charges. 

• If equipment is damaged to the point it is unusable, the cost to repair or replace will depend on the extent of the damage.
• If the damage costs exceed the deposit, we will discuss payment options with you in writing, which will be documented in a contract requiring signatures from both parties. Failure to comply with this agreement may result in additional admin fees and potential legal action.

For home bookings, it is the customer’s responsibility to ensure the delivery team has clear and wide access to the setup location. OSR cannot be held responsible for any damage inside or outside the property. Please take all necessary precautions before and during delivery.

Kindly read our hire agreement terms and conditions for full terms. Alternatively you can contact us at osr@oriahssoftplayrental.info for any queries.